Return and Exchange Policy

At Bryce Electronic, we're committed to providing high-quality electronic products that meet your expectations. However, we understand that there may be situations where you may need to return or exchange products. This Returns and Exchanges Policy outlines the terms, conditions, and procedures for returns and exchanges of items purchased from our website ( www.bryce-electronic.com ). It is designed to ensure a fair and transparent process for all Nigerian customers. By placing an order with us, you agree to be bound by the terms of this policy.

1. Return and Exchange Eligibility

To be eligible for a return or exchange, your product must meet the following criteria, and the request must be made within the specified timeframe:

a. Timeframe

• Defective, damaged, or incorrect merchandise: You must notify us within 7 calendar days of receiving your order. This includes products with a manufacturing defect, physical damage (due to shipping or handling), or if the product doesn't match the order (e.g., wrong model, wrong color, missing accessories).

• Change of Mind: If you've simply changed your mind about a product, you can return or exchange it within 7 calendar days of receiving it. This requires that the product is in its original, unused condition (no signs of wear, installation, or activation), the packaging is unopened or properly resealed, and it includes all original accessories (e.g., charger, manuals, warranty card).

b. Ineligible products

The following products cannot be returned or exchanged unless they are defective or damaged upon arrival:

• Personalized or custom products: Items that are tailored to your specific requirements (e.g., engraving equipment, custom-configured laptops). ​

• Opened software or digital products: This includes operating systems, anti-virus software, or digital gift cards (due to the risk of unauthorized use).

• Used or customer-damaged items: Products that show signs of misuse, accidental damage, improper installation, or tampering (e.g., a cracked screen from being dropped, water damage).

• Clearance or Final Sale items: Marked as "Non-Returnable" or "Final Sale" on the product page at the time of purchase. ​

2. How to initiate a return or exchange

Please follow the steps below to request a return or exchange. Failure to follow these procedures may result in your request being delayed or denied:

Step 1: Contact our customer support team

• Time: Please contact us with your request within the eligible timeframe (7 days after delivery).

• Contact Details:​

• Email: cloudshopping538@gmail.com (subject line: “Return/Exchange Request – [Your Order Number]”)​

• Phone: +234 815 640 9942 (Monday–Saturday, 9 AM–6 PM WAT)​

• Required Information: Provide your order number, product name/model, serial number (if applicable), reason for return/exchange, and clear photos/videos of the product (showing defects, damage, or unopened packaging, as relevant). This helps us verify your request quickly.​

Step 2: Receive Return Authorization (RA)​

• After reviewing your request, our team will approve or deny it within 24 business hours.​

• If approved, we will send you a unique Return Authorization (RA) Number via email. This number must be clearly written on the outside of your return package—packages without an RA Number will not be accepted or processed.​

• We will also share our return warehouse address (see Section 3) and any additional instructions (e.g., how to package fragile items).​

Step 3: Prepare and Ship the Product​

• Packaging: Securely package the product to prevent damage during transit. Use the original box if possible, and include all original accessories, manuals, and packaging materials. For defective items, include a note with your RA Number, order number, and issue details.​

• Shipping Costs:​

• Our Fault (Defective/Damaged/Incorrect Items): We will reimburse your return shipping costs. Keep the shipping receipt, and share a copy with our support team via email—we will process the reimbursement once we receive the product.​

• Change of Mind: You are responsible for all return shipping costs. We recommend using a trackable courier service (e.g., GIG Logistics, Aramex Nigeria) to ensure the package reaches us, as we are not liable for lost or misplaced return shipments.​

• Ship to Our Warehouse:​

Address: Bryce Electronic Returns Department, Number 50, Blamed Street, Ofada Mowe, Ogun State, Nigeria​

3. Processing of Returns & Exchanges​

a. Inspection of Returned Products​

• Once we receive your package (typically 3–5 business days after you ship it), our team will inspect the product to verify eligibility (e.g., condition, defects, inclusion of all items).​

• Inspection results will be shared with you via email within 48 hours of receiving the package. If the product does not meet eligibility criteria (e.g., it is used, missing parts, or damaged by you), we will notify you and return the product to you at your expense—no refund or exchange will be processed.​

b. Exchange Processing​

• If you requested an exchange and the product passes inspection:​

• We will ship the replacement product to your original shipping address within 3–5 business days of inspection.​

• You will receive a shipping confirmation email with a tracking number to monitor the delivery of your replacement.​

• If the replacement product is out of stock, we will offer you a choice: a full refund (per Section 4) or exchange for a similar product of equal or higher value (with no extra cost to you).​

c. Return Processing (for Refunds)​

• If you requested a refund and the product passes inspection:​

• We will initiate the refund to your original payment method within 2 business days of inspection.​

• Refund timelines depend on your payment provider:​

• Credit/Debit Cards: 3–7 business days (processing time set by your bank).​
• Bank Transfers: 2–5 business days.​
• We will send you a refund confirmation email once the transaction is initiated—if you do not receive the refund within the expected timeframe, contact your payment provider or our support team for assistance.​

4. Special Conditions for Specific Products​

Certain electronics require additional care or verification to ensure eligibility. Below are special terms for common product categories:​

a. Laptops & Computers​

• Must be returned with the original operating system (no custom software installed) and no data stored on the hard drive. We are not responsible for data loss—back up your files before returning the device.​

• Defects must be verified by our technical team (e.g., hardware malfunctions, software errors). Cosmetic damage (e.g., scratches on the body) from normal use is not eligible for return unless it was present upon delivery.​

b. Smartphones & Tablets​

• Must be unlocked (no carrier locks or passcodes) and returned with all original accessories (charger, cable, earphones, SIM tray tool).​

• We will check for water damage (via moisture indicators) and physical damage—devices with signs of liquid exposure or accidental damage will be rejected.​

c. Home Appliances (e.g., TVs, Refrigerators, Washing Machines)​

• For large appliances, our team may arrange a physical inspection at your location (within major cities like Lagos, Abuja, Port Harcourt) before approving a return/exchange—this helps avoid shipping complications for heavy items.​

• Installation-related issues (e.g., incorrect setup) are not considered defects—contact our customer support for installation guidance before requesting a return.​

5. Warranty Coverage​

Most products sold by Bryce Electronic come with a manufacturer’s warranty (typically 6 months to 1 year). If your product develops a defect after the 7-day return window but within the warranty period, contact our support team. We will assist you in filing a warranty claim with the manufacturer, which may include repair, replacement, or refund (per the manufacturer’s terms). Provide your order number and product warranty card (if applicable) when requesting warranty support.​

6. Changes to This Policy​

Bryce Electronic reserves the right to update or modify this Return and Exchange Policy at any time. Changes will be posted on our website (www.bryce-electronic.com/return-exchange-policy) with a new “Last Updated” date. Your continued use of our website or purchase of products after changes are posted constitutes acceptance of the updated policy. We recommend reviewing this policy periodically for updates.​

7. Contact Us​

If you have any questions, concerns, or need assistance with returns/exchanges, please contact our Customer Support team:

• Email: cloudshopping538@gmail.com

• Tel: +234 815 640 9942

• Address: 50 Blamed Street, Ofada Mowe, Ogun State, Nigeria

We are committed to promptly resolving your issues and ensuring you have a pleasant shopping experience at Bryce Electronic.

— Bryce Electronics Team