Privacy Policy

At Bryce Electronics, we respect your privacy and are committed to protecting the personal information you share with us when you use our website ( www.bryce-electronic.com ) or engage with our services. This Privacy Policy explains how we collect, use, store, and protect your data, as well as your rights regarding your information. By accessing or using our website, you agree to the terms of this policy, which is in compliance with the National Information Technology Development Agency (NITDA) Act and other relevant data protection regulations in Nigeria.

1. What information do we collect?

We collect information to provide you with a smooth shopping experience, process orders, and improve our services. The data we collect falls into two categories:

a. Personal Information You Voluntarily Provide

This includes details you share when you interact with our Platforms, such as:

• Contact information: Name, email address, phone number, shipping address, and billing address.

• Account details: Username, password (encrypted for security) and any preferences you have set (e.g. saved addresses, wish lists). ​

• Payment information: credit/debit card details, bank account information or mobile payment ID (collected and processed by a trusted third-party payment provider - we do not store full payment card data).

• Order-related data: details of the products you purchased, order history, and communications about your order (e.g., confirmation emails, delivery updates).

• Communications Data: messages you send to our customer support team (via email, chat or telephone) and feedback you provide via surveys or comments.

b. Non-Personal Information Collected Automatically

When you visit our website, we may collect non-identifiable data to analyze user behavior and optimize our website. This includes:

• Device and browser information: device type (e.g., smartphone, laptop), operating system, browser type and version.

• Usage Data: the pages you visit, the time spent on each page, the links you click, your search queries, and the source of your visit (for example, a search engine or social media link).

• Technical Data: IP address (anonymized as much as possible), cookie data, and session information (used to maintain your login status and track browsing patterns).

2. How we use your information

We use your personal information and non-personal information for specific lawful purposes, including to:

a. Processing and fulfilling your order

• Verify your identity to prevent fraud.

• Process payments securely (via third-party providers).​

• Arrange delivery of your products (sharing your shipping address with our logistics partners only as needed).​

• Send order updates (e.g., confirmation, shipping tracking, delivery notifications) via email or SMS.​

b. To Improve Our Website and Services​

• Analyze user behavior (using non-personal data) to enhance site navigation, fix technical issues, and optimize product offerings.​

• Use feedback and survey responses to refine our customer service and tailor content to your preferences.​

c. To Communicate With You​

• Respond to your inquiries, complaints, or support requests.​

• Send important updates about our services (e.g., changes to delivery policies, website maintenance) or legal notices (e.g., updates to this Privacy Policy).​

• With your consent, send promotional content (e.g., discounts, new product launches, exclusive offers) via email or SMS. You can opt out of these communications at any time (see Section 6).​

d. To Ensure Security and Prevent Fraud​

• Monitor transactions and account activity to detect and prevent unauthorized access, identity theft, or fraudulent purchases.​

• Comply with legal obligations (e.g., tax reporting, anti-money laundering regulations) by retaining necessary order and payment records.​

3. Who We Share Your Information With​

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your data only with trusted partners who assist us in delivering our services, and only to the extent necessary. These partners include:​

• Payment processors: Companies like Flutterwave, Paystack, or Interswitch, which handle payment transactions securely (they only receive the data needed to process payments and do not use it for other purposes).​

• Logistics providers: Local couriers (e.g., GIG Logistics, Aramex Nigeria) who deliver your orders (they receive your shipping address and contact number to complete delivery).​

• Customer support tools: Platforms that help us manage support tickets (e.g., Zendesk), which may access your communication history with our team.​

• Legal and regulatory authorities: If required by law (e.g., a court order, NITDA request) or to protect our rights, we may disclose your information to government agencies or law enforcement.​

All third-party partners are bound by confidentiality agreements and are required to comply with Nigerian data protection laws. We do not share your information with overseas entities unless they meet equivalent data protection standards.​

4. How We Protect Your Information​

We take the security of your data seriously and implement technical, administrative, and physical measures to prevent unauthorized access, loss, or misuse:​

• Encryption: Personal information (e.g., passwords, payment details) is encrypted using industry-standard protocols (e.g., SSL/TLS) when transmitted over the internet.​

• Secure storage: Data is stored on secure servers with restricted access (only authorized Bryce Electronic staff can access your information, and they are trained on data protection practices).​

• Regular audits: We conduct regular security checks and updates to our systems to address vulnerabilities and stay compliant with evolving regulations.​

• Third-party vetting: We only work with partners who meet strict security standards and regularly review their practices to ensure they protect your data.​

While we take all reasonable steps to secure your information, no online platform is 100% secure. We cannot guarantee absolute protection against cyberattacks or human error, but we will notify you promptly if a data breach occurs that may affect your privacy (as required by NITDA).​

5. How Long We Retain Your Information​

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. For example:​

• Order and payment records: Retained for 7 years to comply with tax and legal obligations.​

• Account information: Retained for as long as your account is active. If you delete your account, we will delete your data (except for records required by law, which will be stored securely).​

• Promotional data: If you opt out of marketing communications, we will retain your contact details only to ensure we do not send you unwanted messages in the future.​

6. Your Rights Regarding Your Information​

Under Nigerian data protection laws, you have the following rights regarding your personal information:​

• Right to access: Request a copy of the personal data we hold about you (we will provide this free of charge, unless the request is excessive).​

• Right to correction: Ask us to update or correct inaccurate or incomplete information (e.g., a change to your shipping address).​

• Right to erasure: Request that we delete your personal data (also known as the “right to be forgotten”), provided we are not required to retain it by law.​

• Right to opt out: Unsubscribe from promotional emails or SMS by clicking the “unsubscribe” link in our messages, or by contacting our support team.​

• Right to object: Object to the use of your data for specific purposes (e.g., if you do not want us to use your information to improve our services).​

To exercise any of these rights, contact our data protection officer at:​

Email: cloudshopping538@gmail.com​

Phone: +234 815 640 9942

We will respond to your request within 30 days (as required by NITDA).​

7. Cookies and Similar Technologies​

Our website uses cookies (small text files stored on your device) to enhance your browsing experience. Cookies help us:​

• Remember your login details (so you don’t have to sign in every time).​

• Save your shopping cart items and wishlists.​

• Analyze user behavior to improve our site (e.g., identifying popular products).​

You can control cookies through your browser settings:​

• Session cookies: automatically deleted when you close your browser (used to maintain your session).

• Persistent cookies: stay on your device until you delete them (used to remember your preferences).

• Third-party cookies: used by our analytics partners, such as Google Analytics, to track site usage (you can opt out via your browser or the partner's website).

Disabling cookies may affect certain features of our website (for example, you may not be able to save your shopping cart or log into your account).

8. Children’s Privacy

Our website is not directed to children under the age of 16. We do not knowingly collect personal information from children. If we discover that we have collected data from a child under the age of 16, we will delete it immediately. If a parent or guardian believes that their child has shared information with us, they can contact our Data Protection Officer to request that the data be deleted.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will:

• We will post the updated Policy on our website (www.bryce-electronic.com/privacy-policy ) and indicate the new “Last Updated” date.

• If the changes materially affect your rights, you will be notified by email or text message (if you have provided contact details).

We encourage you to periodically review this policy to be informed of how we are protecting your data.

10. How to Contact Us

If you have any questions, concerns or complaints about this Privacy Policy or how we handle your information, please contact our Data Protection Officer:

• Email: cloudshopping538@gmail.com

• Tel: +234 815 640 9942

• Address: 50 Blamed Street, Ofada Mowe, Ogun State, Nigeria

If you believe we have breached data protection laws, you may also lodge a complaint with the National Information Technology Development Authority (NITDA).

Thank you for trusting Bryce Electronic with your information. We are committed to protecting your privacy and ensuring a safe and secure shopping experience.

— Bryce Electronics Team