Terms & Conditions

Welcome to Bryce Electronic (www.bryce-electronic.com), a leading provider of high-quality electronics in Nigeria. These Terms & Conditions (“Terms”) govern your use of our website, purchase of products from us, and any interactions with our services. By accessing, browsing, or using our website, or placing an order with Bryce Electronic, you (“User/Customer”) agree to be bound by these Terms, as well as our Privacy Policy and other applicable policies posted on our website. Please read these Terms carefully before engaging with our platform.

1. Eligibility to Use Our Services

To use our website and purchase products, you must:

Be at least 18 years of age (or have the consent of a parent/legal guardian if you are under 18, with the parent/legal guardian assuming responsibility for your actions on the platform).
Be a resident of Nigeria (or have a valid shipping address within Nigeria, as we only deliver to Nigerian locations).
Have the legal capacity to enter into a binding contract (e.g., not be under a legal disability that prevents you from entering into agreements).
Provide accurate, complete, and up-to-date information when creating an account, placing an order, or communicating with our team (including contact details, shipping address, and payment information).

2. Account Creation and Responsibilities

When you create an account on our website, you agree to:

Choose a secure password and keep it confidential (do not share your password with third parties).
Notify us immediately if you suspect unauthorized access to your account (via email at cloudshopping538@gmail.com or phone at +234 815 640 9942) to prevent fraud or misuse.
Take full responsibility for all activities conducted under your account (including orders placed, payments made, and communications sent).
Update your account information promptly if there are changes (e.g., new shipping address, updated phone number) to ensure smooth order processing and communication.

Bryce Electronic reserves the right to suspend or terminate your account if we suspect unauthorized use, fraud, or violation of these Terms.

3. Product Information and Availability

a. Accuracy of Product Details

We strive to provide accurate, detailed information about our products (including specifications, pricing, images, and availability) on our website. However, we do not guarantee that all product details are 100% error-free. In the event of a mistake (e.g., incorrect pricing, misstated specifications), we reserve the right to correct the error and notify you promptly. If you have already placed an order for a product with an error, we may cancel the order and issue a full refund (or offer you the option to reorder at the correct price, if applicable).

b. Product Availability

Products listed on our website are subject to availability. Due to high demand or supply chain issues, some products may be out of stock temporarily. If an item you ordered becomes unavailable after you place your order, we will:

Notify you via email or SMS within 24 hours of discovering the stock issue.
Offer you a full refund (processed within 3–5 business days to your original payment method) or the option to substitute the item with a similar product of equal or higher value (at no extra cost, if available).

4. Order Placement and Processing

a. How to Place an Order

To purchase a product from Bryce Electronic, you must:

Add the desired product(s) to your shopping cart.
Proceed to checkout, where you will be asked to provide your shipping address, contact information, and payment details.
Review your order summary (including product details, quantity, pricing, and delivery fees) and confirm the order.

An order is considered “placed” when you click the “Confirm Order” button and we send you an order confirmation email (to the email address associated with your account). This confirmation does not mean your order is “accepted”—we reserve the right to accept or reject orders at our discretion (e.g., if we suspect fraud, if product details are incorrect, or if the product is unavailable).

b. Order Acceptance

We will accept your order by sending a “shipping confirmation email” (which includes a tracking number) once your product is dispatched from our warehouse. A binding contract between you and Bryce Electronic is formed only when we send this shipping confirmation.

c. Pricing and Payment

Pricing: All product prices on our website are displayed in Nigerian Naira (₦) and include applicable taxes (e.g., VAT). Delivery fees are added at checkout (as outlined in our Delivery Information policy). We reserve the right to change product prices at any time, but changes will not affect orders that have already been confirmed (via shipping confirmation).
Payment Methods: We accept the following payment methods: credit/debit cards (Visa, Mastercard), mobile payments (e.g., MTN Mobile Money, Glo Cash), and bank transfers (via our partner payment processors like Flutterwave or Paystack). All payments are processed securely (see our Privacy Policy for details on how we protect your payment information).
Payment Obligations: You agree to pay the full amount of your order (including product prices, delivery fees, and taxes) at the time of checkout. If your payment is declined (e.g., insufficient funds, expired card), we will notify you and your order will not be processed until payment is successfully received.

5. Delivery of Products

Delivery terms are governed by our Delivery Information policy (available on our website at www.bryce-electronic.com/delivery-information), which includes details on:

Delivery coverage (all 36 states + FCT, Nigeria).
Delivery timeframes (1–7 business days, depending on your location).
Delivery fees (including free delivery for orders over ₦150,000).
Tracking your order (via the “Order Tracking” page on our website).
Receiving your order (you must present a valid ID and inspect the package before signing for it).

Bryce Electronic is not liable for delays in delivery caused by factors beyond our control (e.g., bad weather, road closures, courier strikes). However, we will work with our logistics partners to resolve delays and keep you updated on the status of your order.

6. Returns, Refunds, and Exchanges

We want you to be satisfied with your purchase. If you are not happy with a product, you may request a return, refund, or exchange in accordance with our Return and Exchange Policy (available on our website at www.bryce-electronic.com/Return-and-Exchange-Policy):

a. Eligibility for Returns

You may return a product if:

The product is defective, damaged, or not as described (e.g., wrong model, incorrect color).
You received the wrong product (due to our error).
You change your mind (but only if the product is unused, in its original packaging, and returned within 7 days of delivery).

Products that are used, damaged by you, or returned after 7 days of delivery are not eligible for returns.

b. How to Request a Return

To request a return:

Contact our customer support team within 7 days of delivery (via email at cloudshopping538@gmail.com or phone at +234 815 640 9942) and provide your order number, product details, and reason for the return.
Our team will review your request and send you a “return authorization” (RA) number within 24 hours (if your request is approved).
Package the product securely (including all original accessories, manuals, and packaging) and write the RA number on the outside of the package.
Ship the product back to our warehouse at the following address:Bryce Electronic Returns Department, Number 50, Blamed Street, Ofada Mowe, Ogun State, Nigeria.(You are responsible for return shipping fees, unless the return is due to our error—e.g., defective product, wrong item—in which case we will reimburse your return shipping costs.)

c. Refunds and Exchanges

Refunds: Once we receive and inspect the returned product (within 3–5 business days of delivery to our warehouse), we will process a full refund to your original payment method. Refunds typically take 3–5 business days to reflect in your account (depending on your bank or payment provider).
Exchanges: If you request an exchange (e.g., for a different model or color), we will ship the new product to you once we confirm the returned product is eligible. Exchange shipping fees are waived if the return is due to our error; otherwise, standard delivery fees apply.

7. Intellectual Property Rights

All content on our website (including text, images, logos, product descriptions, and software) is the intellectual property of Bryce Electronic or our licensors. You may not:

Copy, reproduce, modify, or distribute any content from our website without our prior written permission.
Use our trademarks, logos, or brand names (e.g., “Bryce Electronic”) in any way that could confuse customers or imply endorsement by us (without our permission).

8. Limitation of Liability

Bryce Electronic shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or purchase of our products (including, but not limited to, damages from: product defects, delivery delays, account misuse, or website errors). Our total liability to you for any claim related to these Terms shall not exceed the total amount you paid for the product(s) in question.

This limitation of liability does not apply to:

Damages caused by our gross negligence or intentional misconduct.
Personal injury or property damage resulting from a defective product (to the extent required by Nigerian law).

9. Termination of Services

We may terminate or suspend your access to our website or services at any time, without prior notice, if:

You violate any of these Terms (e.g., providing false information, committing fraud, misusing your account).
We are required to do so by law (e.g., a court order or regulatory directive).

Upon termination, you must stop using our website and any services provided by Bryce Electronic. We will not be liable to you for any damages resulting from termination (except for any refunds you are entitled to under our Return Policy).

10. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Nigeria. Any dispute arising from or related to these Terms, your use of our website, or your purchase of products (including disputes about the validity, enforceability, or interpretation of these Terms) shall be resolved as follows:

First, contact us: You must first attempt to resolve the dispute by contacting our customer support team (via email at cloudshopping538@gmail.com or phone at +234 815 640 9942) within 30 days of the dispute arising. We will work with you to find a mutually acceptable solution.
Mediation/Arbitration: If we cannot resolve the dispute amicably, the dispute shall be referred to mediation by a neutral third party (appointed by both parties) in Ogun State, Nigeria. If mediation fails, the dispute shall be submitted to arbitration in accordance with the rules of the Nigerian Institute of Arbitrators (NIA), and the decision of the arbitrator shall be final and binding on both parties.

You agree not to initiate legal proceedings against Bryce Electronic in any court without first attempting to resolve the dispute through the above process (except for claims that require immediate injunctive relief, such as to prevent fraud or harm).

11. Changes to These Terms

Bryce Electronic reserves the right to update or modify these Terms at any time, without prior notice. When we make changes, we will:

Post the updated Terms on our website (www.bryce-electronic.com/terms-conditions) with a new “Last Updated” date.
Notify you via email (to the email address associated with your account) if the changes significantly affect your rights or obligations under these Terms.

Your continued use of our website or purchase of products after the updated Terms are posted constitutes your acceptance of the new Terms. We encourage you to review these Terms regularly to stay informed of any changes.

12. Contact Us

If you have any questions, concerns, or complaints about these Terms & Conditions, please contact us at:

Email: cloudshopping538@gmail.com
Phone: +234 815 640 9942
Address: Number 50, Blamed Street, Ofada Mowe, Ogun State, Nigeria

Thank you for choosing Bryce Electronic. We appreciate your trust and look forward to providing you with high-quality electronics and exceptional service.

— The Bryce Electronic Team